Shipping & Handling
At Desertcart, customer satisfaction is our top priority, and this is why we take the utmost care to deliver your products straight to you as safely and fast as possible. Our shipping methods ease your everyday life, keeping your focus on your priorities and not on our logistics. Goods are shipped to our facility from the U.S, and Desertcart monitors your order from the point where it leaves our warehouse to when it is in your hands.
Whether it’s an AED 400,000 Zenith watch or an AED 50 Lego set, your order will be safe in our hands till it’s in yours.
We have a flat shipping fee of AED 25 on all orders. However, if your order exceeds AED 250, shipping is on us!
You may view all updates to your order status as well as your package’s location at any time from your account page. For any further assistance on your order status, you can contact Desertcart support at any time.
Some of our items have an "Express Delivery" option, which means that they will usually be delivered faster than regular items for an additional fee. You can see the delivery estimates and fees by adding an item to your cart.
Stock and availability shown on this site is for your reference only. While we strive to maintain the most accurate and timely information on stock and availability, it may become out of date and may change between the time you added an item to cart and the time your order is processed.
In rare cases, an item may go out of stock, or the number of units you ordered may not be available. In that case, we will contact you about how best to proceed.
Handling and Delivery
All our goods are inspected at the customs by our appointed clearance agent, after which it is packed and handed over to a courier for final delivery. If any physical damage is found in the packaging upon delivery, please notify the deliverer immediately and you may return the package immediately.
Desertcart has the right to cancel any order, prior to charging the customer, if any of the items in an order are prohibited as per U.A.E. regulations.
For more information on our shipping policy, check ‘Terms & Conditions’ or simply contact us.